SHIPPING

PACKAGE SHIPPING

Shipments are made within 24 hours of receipt of payment in the bank account. The delivery time starts from the dispatch of the shipment and is counted in working days, so that within the deadlines are not counted weekends and public holidays.

Shipments are made on the peninsula by both MRW and ASM courier companies. To the rest of destinations, the shipments are made with ASM or Correos, in the case of Canary Islands. The sending of an order in which payment has been made through the virtual POS will be carried out as soon as the payment is made to the bank account of the EQT Group, a transaction that depends on the bank and not on Gea Seeds, being able to be made immediately or up to 48 hours.

DELIVERY DEADLINES

-SPAIN AND PORTUGAL

Delivery time in Peninsula is 24/48h.
To the Balearic Islands, Ceuta and Melilla the delivery time is 48 hours.
Shipments to the Canary Islands are made by Correos and the delivery time is 3 to 7 working days.
For the Azores Islands and Madeira , the delivery time is 3 to 7 business days.

-REST OF EUROPE

We ship to France, Germany, UK, Italy, Holland, Belgium, Czech Republic and Poland. Delivery time is 3 to 4 working days.

SOUTH / CENTRAL AMERICA:

For Argentina and Brazil, shipments will be made through the national postal system, with a delivery time of 1 week from when the package is dispatched.

For the rest of Latin America, ordinary shipping through the national postal system will take from 8 to 10 days after the product is shipped.

For some countries, there will also be a premium service by private courier, which may take 5 to 7 days from when the shipment is issued (check available countries at the end of the shopping cart).

The delivery times are those that, after agreement with local companies in each of the countries to which shipments are made, we set the courier services with which we work in Spain. However, the Spanish courier cannot guarantee that, upon arrival in America, the courier companies of each of the countries will not delay delivery for one more day, so these times are indicative taking into account the average delivery time of all orders we ship.

SHIPPING COSTS

PACKAGING

Shipping is done discreetly: orders are always placed in a brown padded envelope, which in turn travels inside an envelope of the courier company So there is no reference or distinctive about the seed bank.

Under no circumstances shall Gea Seeds be held responsible for any delays and delays caused by the transport company, as well as for any shipments confiscated or retained in Customs, nor for any delays or other expenses that may be caused by them. Consult the legislation with the agencies in your country.

PAYMENT METHODS

Bank Transfer:

Orders must be paid by bank transfer or deposit. It is important to include in the concept the order number provided at the end of the order.


To expedite the management of the shipment it is possible to send to the mail [email protected] the proof of payment. For transfers made from outside the peninsula, remember that the transfer must be ordered in Euros. Banking and exchange rates are charged to the customer. The order will be considered to have been made when the bank details of the transfer are known.


It is important to note that transfers from another bank usually take one business day to become effective so that the shipment of the order may be delayed.

Account details:

LA CAIXA

IBAN: ES09 2100 4856 6422 0014 6323
CÓDIGO SWIFT (BIC): CAIX ES BB XXX

Once the shipment is made, we will send an email with the tracking number so that the customer can permanently track the status of your order.

Placing the order:

Through the website, the email [email protected] or the Whatsapp +34 654 165 799.

Cash on delivery:

Payment method available exclusively for mainland Spain.

The cash on delivery payment has a commission of 5% of the amount of the order, with a minimum of 3€ and a maximum of 60€.

Western Union /Money Gram:

If you wish to make the payment by this option, you should contact us at [email protected] so that we can give you instructions on how to do it.

Credit card:

Gea Seeds has a virtual POS where secure payments are accepted with the most important credit cards (VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS ...). Make the payment using our POS by selecting the option "Pay by card", you will be connected to the virtual platform of the bank where you can enter your data safely. Card payments made are managed by the Moneytigo platform. The cards used must have the 3Dsecure double verification system operating.

Cryptocurrencies:

Gea Seeds supports payment for virtual currencies (cryptocurrencies) Bitcoin, Ethereum, Utrust Token, Teher and Dash. These payments will be managed through the payment module of the Utrust platform integrated into our website.

PRICES

All prices shown on the website include Value Added Tax. If a different tax is applicable, this would be indicated beforehand.

OFFER AND VALIDITY

The quotations shall be indicated together with the product and its essential characteristics, the price of the quotation and the validity. Ecommerce and Quality Trading S. L. U. reserves the right on the website of which it is the owner (www.geaseeds.com) to remove, replace or change the products offered through the website, in the content of the same. The products offered on the website are governed by the General Conditions of Contract in force, however, Ecommerce and Quality Trading S. L. U reserves the right to stop offering, without prior notice, access to the offers.

PRODUCTS RETURN

For any claim, contact E-commerce and Quality Trading S.L.U., Camino Bovalar nº29 - 46970 - Alacuás, Valencia (SPAIN) or email [email protected].

Without any cause.

The return may be requested within 14 business days from the receipt of the order by the customer, without claiming any cause, as long as the product remains in its original seal, without damage or breakage.

The company will reimburse, within a maximum period of 15 days, the value of the products less the expenses incurred in shipping and the return of the same once the items have been returned to the facilities of Ecommerce and Quality Trading S.L.U.

If there are payments with a card that has not been identified by the cardholder, the charge will be canceled immediately and the amount will be paid as soon as possible. However, if the purchase is actually made by the cardholder, he will be obliged against Ecommerce and Quality Trading S.L.U., to compensate the damages caused as a result of the cancellation.

Due to discrepancies in the order.

If the reason for the return is due to discrepancies between the order and the receipt of the items (products not requested or lack of units), the claim must be made within 14 days of receipt of the product and always keeping the original packaging without damage.

Ecommerce and Quality Trading S.L.U. will bear the costs of return and / or new shipping.

Damaged merchandise.

For breakages at the time of shipment, Ecommerce and Quality Trading S.L.U. will bear the costs of return and / or new shipping. Being necessary for the client to take a photograph of the state of the container at the time of receipt, claims in this regard will not be accepted after 48 hours after receipt, as this is the time in which the company can claim a breakage. to the courier company.

The company will correct the problem as quickly as possible. Sending the courier to collect the package and forwarding or refunding the amount of the order once the damaged product arrives at our facilities.

Other motives.

These are collectible seeds of a latent live organic product, so despite the fact that Gea Seeds guarantees the quality and freshness of the seeds, it is not responsible for the use or germination that customers can carry out.

Gea Seeds, acting in good faith, could respond to the replacement of seeds in any case different from those named in this section, however, it must be clear that this is not an obligation. Each of these cases will be studied, we emphasize that in principle Gea Seeds will not make returns for reasons other than the above, it does not commit to it.

OBSERVATIONS IN INTERNATIONAL SHIPPING

In orders from outside the European Union, Gea Seeds reserves the right to claim the difference produced by the currency exchange from the customer. You may request financial compensation or reduce the content of the order.

From Gea Seeds we always make discreet shipments and we will do everything possible so that they arrive correctly at their destination, however, we cannot be responsible for shipments withheld, confiscated or destroyed by Customs or for the expenses that they may cause.

Likewise, we are not responsible for any delays that the courier company may cause.

Unfortunately, in some countries cannabis seeds are not legal. Gea Seeds is not responsible under any circumstances for the uses that third parties may make on the seeds. Each user is responsible for knowing the current legislation in their country regarding the possession or use of seeds.