SHIPPING

PACKAGE SHIPPING



Shipments are made within 24 hours of receipt of payment in the bank account. The delivery time starts from the dispatch of the shipment and is counted in working days, so that within the deadlines are not counted weekends and public holidays.


Shipments are made on the peninsula by both MRW and ASM courier companies. To the rest of destinations, the shipments are made with ASM or Correos, in the case of Canary Islands. The sending of an order in which payment has been made through the virtual POS will be carried out as soon as the payment is made to the bank account of the EQT Group, a transaction that depends on the bank and not on Gea Seeds, being able to be made immediately or up to 48 hours.

DELIVERY DEADLINES

-SPAIN AND PORTUGAL

Delivery time in Peninsula is 24/48h.
To the Balearic Islands, Ceuta and Melilla the delivery time is 48 hours.
Shipments to the Canary Islands are made by Correos and the delivery time is 3 to 7 working days.
For the Azores Islands and Madeira , the delivery time is 3 to 7 business days.

-REST OF EUROPE

We ship to France, Germany, UK, Italy, Holland, Belgium, Czech Republic and Poland. Delivery time is 3 to 4 working days.



SOUTH / CENTRAL AMERICA:

Ordinary*: From 8 to 10 working days from dispatch.
Urgent*: 4 to 6 working days from dispatch.

* The delivery times are those that, after agreement with local companies in each of the countries to which shipments are made, mark us the courier services with which we work in Spain. However, Spanish courier services cannot guarantee that, on arrival in America, courier companies in each of the countries will not delay delivery any longer.


SHIPPING COSTS

-PENINSULA


From 30€ the shipping costs are free of charge


MRW – 6,00€ (Spain)


ASM-4.78€ (Spain)


ASM-7.03€ (Portugal)




-REST OF EUROPE


From 100€ shipping is free of charge


UPS -15,00€




-CANARY ISLANDS, BALEARIC ISLANDS, CEUTA AND MELILLA


From 100€ the shipping costs are free of charge


ASM Ceuta and Melilla-18,10€


ASM Balearic Islands- 8.93€


ASM Canary Islands-11.34€


*Shipments to the Canary Islands are made by post



SOUTH / CENTRAL AMERICA:

Shipping costs to all Latin American countries are 12,50€.
There is the option of express delivery which costs 15,20€.



PACKAGING


Shipping is done discreetly: orders are always placed in a brown padded envelope, which in turn travels inside an envelope of the courier company So there is no reference or distinctive about the seed bank.

In the case of shipments to the Canary Islands, Ceuta and Melilla it is essential that the customer provides their NIF/CIF number to appear on the invoice and manage the shipment.

Under no circumstances shall Gea Seeds be held responsible for any delays and delays caused by the transport company, as well as for any shipments confiscated or retained in Customs, nor for any delays or other expenses that may be caused by them. Consult the legislation with the agencies in your country.

PAYMENT METHODS

Bank Transfer:

Orders must be paid by bank transfer or deposit. It is important to include in the concept the order number provided at the end of the order.


To expedite the management of the shipment it is possible to send to the mail info@geaseeds.com the proof of payment. For transfers made from outside the peninsula, remember that the transfer must be ordered in Euros. Banking and exchange rates are charged to the customer. The order will be considered to have been made when the bank details of the transfer are known.


It is important to note that transfers from another bank usually take one business day to become effective so that the shipment of the order may be delayed.



Account details:

LA CAIXA

IBAN: ES93 2100 4856 6322 0014 7673
CÓDIGO SWIFT (BIC): CAIX ES BB XXX

BANKIA

IBAN: ES42 2038 6160 5960 0021 4721


Once the shipment is made, we will send an email with the tracking number so that the customer can permanently track the status of your order.




Placing the order:

Through the website, the email info@geaseeds.com or the Whatsapp +34 654 165 799.


Cash on delivery:

Payment method available exclusively for mainland Spain.

The cash on delivery payment has a commission of 5% of the amount of the order, with a minimum of 3€ and a maximum of 60€.




Western Union /Money Gram:

If you wish to make the payment by this option, you should contact us at info@geaseeds.com so that we can give you instructions on how to do it.




Credit card:

Gea Seeds has a virtual POS in which secure payments are accepted with the most important credit cards (VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS...) make the payment using our POS by selecting the option "Pay with card", you will be connected to the virtual platform of the bank where you can enter your data in a secure way.


PRICES


All prices shown on the website include Value Added Tax. If a different tax is applicable, this would be indicated beforehand.


OFFER AND VALIDITY


The quotations shall be indicated together with the product and its essential characteristics, the price of the quotation and the validity. Ecommerce and Quality Trading S. L. U. reserves the right on the website of which it is the owner (www.geaseeds.com) to remove, replace or change the products offered through the website, in the content of the same. The products offered on the website are governed by the General Conditions of Contract in force, however, Ecommerce and Quality Trading S. L. U reserves the right to stop offering, without prior notice, access to the offers.


GUARANTEES


The products offered on this website are guaranteed. Ecommerce and Quality Trading S. L. U. has an after-sales service by contacting the e-mail address info@geaseeds.com for the duration of the warranty. If you have any questions, please contact our customer service hotline. The duration of the contract between Ecommerce and Quality Trading S. L. U. shall be linked to the delivery of the product without prejudice to the right of withdrawal.


PRODUCTS RETURN


Within 7 working days from receipt of the order, without claiming any cause, as long as the product remains in its original seal, without damage or breakage. In this case, a refund will be made within 30 days of receipt of the order by the customer. If there are payments with a card that has not been identified by the cardholder, the charge will be immediately cancelled, and the amount paid as soon as possible. However, if the cardholder buys the card, he or she will be liable to Ecommerce and Quality Trading S. L. U. for compensation for damages caused because of the cancellation.

If the reason for the return was due to defective goods or discrepancies between the order and the receipt of the goods, Ecommerce and Quality Trading S. L. U. will bear the costs of return and reshipment. If the order is unsatisfactory upon receipt, the amount will be refunded minus shipping and return costs. After the above-mentioned 14 days return period, the customer will be responsible for shipping and return costs. For any complaint please contact IP La Figuera Camino Bovalar nº29 - 46970 – Alacuás, VALENCIA or email info@geaseeds.com .

OBSERVATIONS IN INTERNATIONAL SHIPPING

For orders from outside the European Union, Gea Seeds reserves the right to reclaim from the customer the difference caused by currency exchange. Financial compensation may be requested, or the content of the order may be reduced.

From Gea Seeds we always make discreet shipments and we will do everything possible to ensure that these arrive correctly at their destination, however, we cannot be responsible for the shipments retained, confiscated or destroyed by Customs or the costs that these could cause.

We are also not responsible for delays caused by the courier company.

Unfortunately, cannabis seeds are not legal in some countries. Gea Seeds is not responsible under any circumstances for the uses that third parties may make on seeds. Each user is responsible for knowing the legislation in force in their country regarding the possession or use of seeds.